has developed the following complaints process:
- If a person has a complaint against BAV
or any adjudicator nominated by BAV and which
relates to an adjudication under the Act,
then that person will be invited, in the
first instance, to submit a written complaint
to the President.
- The President will investigate the complaint
and respond in writing to the complainant
within 5 business days. The President’s
response may accept the basis of the complaint
and offer appropriate remedies or reject
the basis of the complaint giving a short
statement of the reasons for the rejection.
- If the complainant is not satisfied with
the response then the complainant may give
written notice of an intention to maintain
the complaint. Upon receipt of such notice
the President will refer the complaint
to a mediator who shall be nominated by
the Australian Mediation Association.
- BAV will abide by any outcome or agreement
reached during any mediation conducted
by the nominated mediator
- BAV will make all parties involved in
the adjudication process aware of its complaints
Building Adjudication Victoria Inc.
Level 3, 296 Collins St.
Melbourne Vic. 3000
t : 03 9663 4722
f : 03 9663 4799
bav @ rodlaw.com.au